Knowledge-Should Never End

DEPTH AND BREADTH OF KNOWLEDGE

Depth of knowledge refers to how well you know your products and services–your particular area of expertise. How well do you know your company, your industry, your competition, and your customers? You should make every effort to learn as much as possible about your particular area of expertise. Take advantage of any training programs that your company or industry may offer.  By increasing your depth of knowledge, you will command respect from your customers, co‑workers, and competition by projecting an image of intelligence and credibility.

Breadth of knowledge deals with your ability to converse with others in fields outside of your own particular area of expertise.  Read at least one newspaper a day and a minimum of one book a month.  If you can’t find the time to read, get books on audio and listen to them in your car.  Make it a goal to learn something new each week.

When you are willing and able to talk with people about topics that are of interest and importance to them, those people will feel much more comfortable being in your presence. In fact, people will go out of their way to talk with you. By increasing your breadth of knowledge, you will increase your circle of influence with people of varying backgrounds and education.

JOINING THE FORUM = KNOWLEDGE

We have a forum which can be found at  www.assessmentforum.com which can help provide a wealth of ongoing information to you in helping with your business and your own personal life. Join-It’s FREE and start talking with others, asking questions, giving your own input and if you need Dr. Tony to answer your direct question, that will happen, too!

See you at the new Forum!

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How People Learn

Can you remember when you first learned how to drive a car? Before you learned how, you were in the Ignorance stage. You didn’t know how to drive the car and you didn’t even know why you didn’t know how to drive it.

When you first went out with an instructor to learn how to drive, you arrived at the Phase 2:Awareness. You still couldn’t drive, but because of your new awareness of the automobile and its parts, you were consciously aware of why you couldn’t drive. You may have felt overwhelmed by the tasks before you, but when these tasks were broken down one by one, they weren’t so awesome after all. They became attainable. Step by step, familiarity replaced fear.

With some additional practice and guidance, you were able to become competent in driving the car through recognition of what you had to do. However, you had to be consciously aware of what you were doing with all of the mechanical aspects of the car as well as with your body. You had to be consciously aware of turning on your blinker signals well before you executed a turn. You had to remember to monitor the traffic behind you in your rearview mirror. You kept both hands on the wheel and noted your car’s position relative to the centerline road divider. You were consciously aware of all of these things as you competently drove.

This third phase is the hardest stage – the one in which your people may want to give up. This is the Practice stage. People tend to feel uncomfortable when they goof, but this is an integral part of Phase 3. Human beings experience stress when they implement new behaviors, especially when they perform them imperfectly.

In Phase 3, you must realize that you’ll want to revert to the older, more comfortable behaviors, even if those behaviors are less productive. At this phase, you must realize it’s alright to make mistakes. In fact, it’s necessary so you can improve through practice, practice and more practice.

Returning to the car example, think of the last time that you drove. Were you consciously aware of all of the actions that I just mentioned above? Of course not! Most of us, after driving awhile, progress to a level of Habitual Performance. This is the level where we can do something well and don’t even have to think about the steps. They come “naturally” because they’ve been so well practiced that they’ve shifted to automatic pilot. This final stage, Phase 4, is when practice results in assimilation and habitual performance; where your productivity increases beyond its previous level and reaches a new and higher plateau.

This four-phase model for success can help you break out of the rut most of us dig for ourselves. By experiencing success and encouragement at each level, change can be exciting instead of intimidating. The bottom line is this: skills and attitudes will both improve by taking one step at a time.