Interruptions-How good are you are dealing with them?

Learn to manage interruptions

Managers are especially torn by trying to be both accessible and productive. They want to be modern, sensitive bosses who will hear out customer complaints and employee problems—but they also have planning to do, projects to complete, paperwork to handle, goals to meet, and higher-ups to satisfy.

Here are some techniques for striking a balance:

•           The telephone, Alec Mackenzie suggests, is one of the biggest time wasters. He gives several strategies for dealing with interrupting phone calls, such as call screening, voice mail, and the like. But perhaps the simplest solution is to put a three-minute egg timer on your desk. When the sand runs out, you know to call a halt diplomatically to all but the most critical of calls.

•           An open-door policy is fine, but it can destroy your efficiency if taken too far. Roger Dawson, in 13 Secrets of Power Performance, offers numerous ways to lessen drop-in visitors. One, arrange your office so you aren’t readily visible and thus a target for people passing by with time on their hands. Another, set a block of time—usually early in the workday or near the end—when employees do a lot of socializing, and make that your official “closed-door” period when you can hole up and not feel guilty.

•           Go to lunch at an odd hour, say 11 a.m. or 1 p.m. Not only, Dawson believes, will you get a better table and service at the restaurant, you’ll be working when everyone else is out to lunch. Thus, your productivity will soar

 

Dr. Tony wants to know how you cope with interruptions. Comment on this blog and let us know your way of dealing with them.

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About Assessment Business Center
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the Univ. of Notre Dame, an MBA from the Univ. of Connecticut and his PhD in marketing from Georgia State University. In addition to being president of Assessment Business Center, a company that offers online 360º assessments, Tony is also a founding partner in The Cyrano Group and Platinum Rule Group--companies which have successfully combined cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects. Dr. Alessandra is a prolific author with 27 books translated into over 50 foreign language editions, including the newly revised, best selling The NEW Art of Managing People (Free Press/Simon & Schuster, 2008); Charisma (Warner Books, 1998); The Platinum Rule (Warner Books, 1996); Collaborative Selling (John Wiley & Sons, 1993); and Communicating at Work (Fireside/Simon & Schuster, 1993). He is featured in over 50 audio/video programs and films, including Relationship Strategies (American Media); The Dynamics of Effective Listening (Nightingale-Conant); and Non-Manipulative Selling (Walt Disney). He is also the originator of the internationally-recognized behavioral style assessment tool - The Platinum Rule®. Recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985. In 2009, he was inducted as one of the “Legends of the Speaking Profession,” in 2010 and 2011 he was selected as one of the Top 5 Marketing Speakers by Speaking.com, and in 2010 Tony was elected into the inaugural class of the Sales Hall of Fame. Tony's polished style, powerful message, and proven ability as a consummate business strategist consistently earn rave reviews and loyal clients. Contact information for Dr. Tony Alessandra: • Dr. Tony’s Products: http://www.alessandra.com/products/index.asp • Keynote Speeches: Holli Catchpole: Phone: 1-760-603-8110 ● Email: Holli@SpeakersOffice.com • Corporate Training: Scott Zimmerman: Phone: 1-330-848-0444 x2 ● Email: Scott@PlatinumRuleGroup.com • Cyrano CRM System: Scott Zimmerman: Phone: 1-330-848-0444 x2 ● Email: Scott@PlatinumRuleGroup.com

2 Responses to Interruptions-How good are you are dealing with them?

  1. lion's mane says:

    Hi, I just stopped in to visit your site and thought I’d say I enjoyed myself.

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